Is it a bad practice to turn on multiple sessions for same user account?

Tineye asked:

We have 4-5 people technicians using a server and as they share a single user account, one person logging in ends the RDP session for someone else.

Which would be a better practice – Using multiple account or allowing multiple sessions for a single admin user?

My answer:

It’s bad practice to have 4-5 people sharing the same user account. Fix that first.

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